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Crucial Conversations: Tools for talking when stakes are high. By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
From the time the authors define "crucial conversations" in the first chapter as "discussion between two or more people where the stakes are high, opinions vary and emotions run strong" the reader is hooked. After all, it is human nature to back away from discussions we fear will hurt us or make things worse - we are masters at avoiding these tough conversations. And we could probably all do with some help in these situations.
This is a well-structured book that offers sound self help tips and strategies that can eliminate the stress that often comes with confronting tough issues. It includes many anecdotal examples that encourage the reader to learn how to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abusive
The book offers illuminating diagrams that support and reinforce the text. It is presented with humour, is practical and realistic. Of particular interest to many readers will be the self tests - especially the communicating under stress test on pages 56 - 62.
In a world that is increasingly relying on technology to communicate, this book is a compelling reminder of the need to build relationships through meaningful communication.
Click here to enter the draw to win a copy. Alternatively, reply to this email with Prize Draw in the subject line.
You may also purchase this book on-line at the Nexus Partners on-line bookstore.
Congratulations to Fiona Cavanagh from Glenfield Primary School. She is the winner of our December Book Draw and will receive Zap the Gaps: Target Higher Performance and Achieve It! By Ken Blanchard, Dana Robinson, Jim Robinson.
We would also like to congratulate Les Pepper from Genesis Energy who won a copy of the Leadership Code - Five Rules To Lead By, in the August book Prize Draw.
