Client: South Taranaki District Council
Project: People Development Programme

The Need

The changing nature of the role of local government – from one of regulatory processes to responsibility for long term community planning and leadership – required this client to restructure its organisation and management practices to fit the new role.

The Solution

Nexus Partners worked alongside STDC during its initial re-structure and developed the People Development Programme to re-align management and staff practices within the new organisation. The first part of the project took place over an 18-month period, and we are still working closely with this client on an ongoing basis. The elements of this client project have included:

1. Facilitating the development of a customer service vision for the organisation
2. Delivering leadership training for senior, second tier and third tier managers
3. Conducting an annual climate survey
4. Conducting internal and external customer service surveys
5. Facilitating annual 360 Degree Feedback
6. Designing and delivering a 12-module skills training programme for all staff
7. Designing and delivering induction training programmes
8. Facilitating an annual senior management strategic planning session
9. Providing coaching/mentoring services
10. Providing change management support services during a major re-structuring project

The project has gained recognition and received best practice awards from the local government sector.

Testimonials

"In 2001 we appointed Nexus Partners as our primary training providers and developed a comprehensive training and personal development programme for all staff. Five years on, we are still using their services. The increase in staff skills, morale and performance have been significant and a major contributing factor to many of the successes we have achieved in recent years. The Nexus Partners team are not only great trainers but they know our industry and are well-liked and respected within our organisation. In fact they have become part of the STDC family."
Craig Stevenson, Chief Executive Officer, South Taranaki District Council.

"The Influential Leader tackles complex areas that are often left in the ‘too hard basket’ and addresses them in a practical way. I have seen tangible benefits for the organisation from having managers participate in this programme – the interface between staff and management has improved; there is better feedback; managers now pick up issues and handle them well. It has given us all a deep insight into relationships. A very worthwhile programme."
Toby Hall, Former Chief Executive Officer, South Taranaki District Council.

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